Insurance & Direct Billing

Currently we are registered with benefit plans under Telus E-health, Provider Connect (Green shield), NIHB & Victim Services . We are still covered under insurance plans not under these platforms, but billing will not be direct: payment will be made via jane and a receipt emailed to the client for them to submit.

Please Note: not all health benefit plans allow mental health practitioners to direct bill- even if they are listed under the above mentioned platforms- to insure counselling is able to be direct billed, please reach out to your plan provider.

Any insurance that is ran on jane, and rejected or denied will be billed using the card (debit or credit) on file and an receipt sent via email.

If you wish to use e transfer to pay, please inform your counsellor and they will make mention of it in the note section.

If and when you have exhausted your benefits, please provide proof and your counsellor will discuss the process of transitioning to a sliding scale until benefits renew, or a new benefit plan is obtained.

NIHB (Non-Insured Health Benefits)

NIHB allots 22 counselling sessions a year per status member, they cover the full fee so that no cost is transferred to the client (please review information about no shows down below). In order to use these benefits, your counsellor needs to be a social worker or supervised by a social worker in a multi-disciplinary session. Prior to commencing counselling our practice needs to apply to NIHB to be approved to offer you services, this is called a prior approval. Counselling cannot take place- and be covered by NIHB- until the prior approval comes through. If you live rurally and do not want virtual sessions, you can contact NIHB about the possibility of transportation as well as food and accommodation funding, so that you can attend in person.

Our cancellation policy & no show policy is noted in the booking process, as well as in the intake form. Clients consent within the intake form and sign to confirm. There will be no exceptions made to the this policy- it is the clients responsibility to thoroughly read all documentation prior to signing.

Victim Services & NIHB do not cover no shows or late cancellations, these sessions will be billed to the card on file.